Frequently Asked Questions

Q:  How do I get the pricing for plans listed on your site?

A:  Click on the plan you are interested in and then click the Get a Quote button.  We will email you the pricing within five minutes.

Q:  I received a quote in my email but I want the $0 deductible option.

A:  We are currently updating our sites to reflect the changes Nissan made to the available policies. Please contact us for the cost for a $0 deductible..

Q:  I do not live in California, can I still purchase a plan from this site?

A:  Yes, we sell Security+Plus plans in all 50 states.

Q:  Why is your pricing so much less than my local dealer?

A:  We price the plans for volume and only make money by selling a larger volume of contracts each month.

Q:  What does my vehicle qualify for?

A:  Vehicles with under 36,000 miles and less than 36 months old can purchase any plan on our site.  If your vehicle is no longer within either of those parameters you can purchase a plan that is NOT listed as a New Vehicle plan.

Q:  Is this the exact same coverage that i can purchase from my local Nissan dealership?

A:  Yes, it's identical. 

Q:  Is this plan through Nissan or some other third party provider?

A:  All plans we sell on this site are backed by Nissan Extended Services, North America. It's the exact same plan you'd expect to find at any local Nissan dealership.

Q: What is a Vehicle Service Contract?

A: A vehicle service contract is different from the factory coverage that comes with your new vehicle. It is a specific agreement between you and the contract provider, in this case Nissan, to repair your vehicle for covered failures. All Nissan vehicles come with a 36 month or 36,000 mile warranty comprehensive warranty from the factory in addition to a 60 month or 60,000 mile limited power-train warranty. Upon expiration, you have no protection against breakdowns or failures. Nissan Security+Plus contracts assure that parts & labor required for replacement or repair of covered mechanical systems in your vehicle will be paid.

Q: Why should I choose a Nissan Security+Plus Extended Service Contract?

A: With a Security+Plus contract you are secure in knowing that Nissan North America will back your vehicle and pay all applicable warranty claims. There are many aftermarket warranty companies out there, but who knows if they'll still be around when your vehicle needs repair. With a Nissan contract you and your vehicle are safe and secure.

Q: How can I tell if a repair is covered under my Security+Plus Agreement?

A: Take your vehicle to the closest Nissan dealer. Once the problem has been diagnosed, they will advise you whether the repair is covered.

Q: I just purchased a Security+Plus policy with Roadside Assistance. How do I get service if my car breaks?

A: Call (800) 225-2476 for 24-hour national roadside assistance. Should a mechanical breakdown occur when you are 100 miles or more away from home, emergency travel/trip interruption is also provided. Refer to your service contract for complete details.

Q: How do I transfer a Security+Plus agreement?

A: Obtain a Transfer Request from your local dealer, and have it signed by both the current vehicle owner and the new owner. Mail this form to the address below, along with a copy of the vehicle maintenance history or a Security+Plus Inspection check sheet from your Nissan dealership. Also include any applicable transfer fee (depending on the state, in the form of a check or money order payable to Nissan North America). Allow 4-6 weeks for the transfer to take effect. A new agreement will be mailed to the new owner.

Nissan Extended Services North America
P.O. Box 685004
Franklin, TN, 37068-5004.

Q: How do I cancel my Security+Plus agreement?

A: Obtain a Cancellation Request from your authorized Nissan dealer, and have it signed by both you and the dealer. Mail the form to the address above. If you are unable to go to an authorized dealer, send a letter requesting a cancellation to the address above. You must include the date and mileage at the time of cancellation. If you financed your service agreement with the vehicle, the cancellation refund will be sent to the lien holder, unless you include proof of loan payoff. Allow 4 6 weeks for the cancellation to be processed.

Q: What are some of the benefits of Maintenance+Plus?

A: Your vehicle will be worked on by factory trained technicians and Genuine Nissan Parts will be used to help maintain your vehicle's reliability and value. Maintenance+Plus also ensures your protection from future parts and service price increases and since all Maintenance+Plus plans have no deductible; you get an outstanding value to go along with expert Nissan service.

Q: Does Maintenance+Plus match what Nissan recommends?

A: 3 out of the 4 plans available offer the identical service recommended by Nissan in your Service and Maintenance Guide.

Q: Where can I get my Maintenance+Plus covered vehicle serviced?

A: You can go to any participating Nissan dealer.

Q: How do I transfer a Maintenance+Plus agreement?

A: Obtain a Transfer Request from your dealer, and have it signed by both the current vehicle owner and the new owner. Mail this form to the address below, along with a copy of the vehicle maintenance history or a Security+Plus Inspection check sheet from your Nissan dealership. Also include any applicable transfer fee (depending on the state, in the form of a check or money order payable to Nissan North America). Allow 4 6 weeks for the transfer to take effect. A new agreement will be mailed to the new owner.

Nissan Extended Services North America
P.O. Box 685004
Franklin, TN, 37068-5004.

Q: What do I do if my QualityGuard+Plus covered vehicle breaks down?

A: 1. Call the dealer who sold you your plan and find out if they are able to work on your vehicle. If not, the selling dealer should be able to refer you to an authorized automotive repair facility for your particular vehicle make and model.

2. Provide the authorized automotive repair facility with your Service Agreement (you should have received this 30 days after purchasing the Plan) and proof of maintenance, if applicable.

3. Have the authorized automotive repair facility contact Nissan at (800) 888-5245 and select Option # 1 to get authorization to proceed with the repairs.

If your vehicle breaks down on the weekend, you have two options.

1. Take your vehicle to an authorized automotive repair facility, have them diagnose the problem and call QualityGuard+Plus at the number listed above, on the following Monday to obtain authorization for repairs.

2. Pay for the repairs yourself and you will be reimbursed (less the deductible) if the repairs are covered by your Plan. Contact QualityGuard+Plus at (800) 888-5245 as soon as possible and mail all copies of the repair orders/invoices/receipts, including proof of payment, to:

Nissan Extended Services North America
QualityGuard+Plus P.O. Box 685004
Franklin, TN, 37068-5004.

After we have reviewed your documents and determined whether the repair is covered under your Service Agreement we will send a check to the address on the Agreement we have for you in our records. This process can take up to one month. If repairs are not covered, we will call you or send you a letter stating the reason the claim was denied.

Q: Where can I get my QualityGuard+Plus covered vehicle repaired?

A: You may take your vehicle to any Nissan Dealer or licensed automotive repair facility nationwide. This may include the Nissan Dealer where you purchased your Agreement or any dealer specializing in your vehicle make.

Q: Can you recommend a repair facility for a QualityGuard+Plus covered vehicle?

A: We will not recommend any particular repair facility, however we do insist that you choose a licensed repair facility.

Q: With QualityGuard+Plus, who pays for the repairs?

A:Once coverage has been determined, and the repairs have been completed, you would pay the deductible (depending on the Plan you purchased) and QualityGuard+Plus would pay the authorized amount directly to the repair facility by check or credit card. Any additional costs related to parts not covered are your responsibility.

Note: In the case of a mechanical breakdown, the cost of the diagnosis is your responsibility unless the particular part or component s failure is covered.

Q: What is the definition of a Mechanical Breakdown?

A: A Mechanical Breakdown is defined as the inability of a covered part(s) to perform the function(s) for which it was designed, due solely to defects in materials or faulty workmanship.

Note: Mechanical Breakdown (as defined by QualityGuard+Plus) does not include damage due to negligence, damage caused by an accident, or the gradual reduction in operating performance due to wear and tear. In addition, this plan does not provide any benefit for any mechanical failure or breakdown caused by a non-covered part.

Q: How do I contact QualityGuard+Plus?

A: You may call us at (800) 888-5245 and select Option #1 from 6:00 a.m. until 5:00 p.m. PST or send an e-mail to QualityGuardPlus@nissan-usa.com. Roadside Assistance can be reached at (800) 225-2476.

Q: How do I submit a claim for QualityGuard+Plus?

A: Assuming that you are experiencing failure of a covered part, have your authorized repair facility contact Nissan at (800) 888-5245 and select Option #1 to get pre-authorization to proceed with the repairs. You may also pay for the repairs yourself and you will be reimbursed (less the deductible), if the repairs are covered by your Plan. Contact QualityGuard+Plus as soon as possible and mail all copies of the repair orders/invoices/receipts, including proof of payment, to:

Nissan Extended Services North America
QualityGuard+Plus P.O. Box 685004
Franklin, TN, 37068-5004.

Q: Where can I get a copy of a QualityGuard+Plus service agreement?

A: You can view, download, and print a generic sample copy located on this site. If you need a replacement copy of your actual Agreement, contact QualityGuard+Plus at (800) 888-5245, and select Option #1 to reach someone who can assist you.

Q: What are the details of QualityGuard+Plus roadside assistance coverage?

A: If you require roadside assistance, you can call (800) 225-2476, 24 hours a day. You will receive on-site assistance from a qualified service facility up to a maximum of $100 per incident for minor mechanical disablement,such as battery boost (jump start), flat tire change (with your good spare), delivery of gas (maximum $5), and lock-out assistance. No deductible will apply for this benefit.

Q: What is the QualityGuard+Plus towing policy?

A: If your vehicle requires towing due to the Mechanical Breakdown of a covered part, you can be reimbursed for the actual expense of having it towed to an authorized automotive repair facility. Nissan will pay for a portion of the towing charge (up to $100,) not covered from other source(s). No deductible will apply for this benefit.

Q: What are the QualityGuard+Plus trip interruption benefits?

A: If your vehicle is inoperable due to the Mechanical Breakdown of a covered part when you are 100 miles or more away from home, Trip Interruption coverage may reimburse you for the following expenses: alternate transportation, meals, and lodging, not to exceed $500 per covered incident. You must make arrangements by calling Roadside Assistance at (800) 225-2476.

Q: How do I cancel my QualityGuard+Plus agreement?

A: You or a person authorized by you may cancel your Agreement by submitting a written request. Include the mileage (odometer reading) of the vehicle at the time of cancellation and mail this information to the dealer who sold you your vehicle. If your Agreement is cancelled within 60 days from its effective date, you will receive a full refund. If your Agreement is cancelled after 60 days, the refund will be calculated based on the greater of either the time in force or the mileage driven compared to the total time or mileage of your term. A processing fee of $35 will be automatically deducted, if applicable, from the refund (refer to your Service Agreement to find out if your state is an exception).

Q: How do I transfer my QualityGuard+Plus agreement when I sell my vehicle?

A:
1. Show that your vehicle s service records are current and indicate that the vehicle was maintained in accordance with the manufacturer s maintenance schedules. In the event service records are unavailable, Nissan may require the vehicle to be inspected and serviced at an approved repair facility at the owner s expense to ensure the vehicle has been properly maintained.

2. Request the transfer within 30 days of the change in ownership.

3. Fill out completely and sign the Transfer Certificate found in your Service Agreement or in a sample Service Agreement and submit with a $50 transfer fee (in AL, AZ, CA, WA the transfer fee is $25 in AK, IL the transfer fee is $35 in NH, FL the transfer fee is $0.) to the address shown on the Certificate. A new Service Agreement will be mailed to the subsequent owner within four weeks of Nissans receipt and successful processing of all requested material.

Q: What responsibility do I have for maintaining my QualityGuard+Plus covered vehicle?

A: You must maintain your vehicle in accordance with the manufacturers maintenance schedules. Keep your receipts as proof of maintenance (oil changes qualify), even if you maintain your own vehicle. If you do not have a copy of your vehicles manufacturer maintenance schedule, please call the manufacturer and request a copy.

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